Legal — Terms, Privacy & Compliance (Australia)

This page summarises the legal terms, privacy practices under the Australian Privacy Act 1988, consumer rights under Australian Consumer Law, and our dispute resolution procedures.

Effective date: 1 July 2026
Company: Dorquiva Pty Ltd (ABN: 12 345 678 901)
Address: 45 Fitzroy Street, St Kilda VIC 3182, Australia

Legal representative: Ms. Alex Morgan
Company Director & Data Officer

1. Terms of Service (Summary)

By using Dorquiva services you agree to the Terms of Service. Full terms govern scope, deliverables, fees, acceptance tests, and timelines.

Engagements are governed by a signed Statement of Work or Master Services Agreement.
Fees and payment terms will be specified in proposals; overdue amounts attract reasonable recovery costs.
We reserve the right to modify service scope with client consent; material changes require written variation.
We comply with Australian Consumer Law; statutory guarantees apply to consumer contracts.

2. Privacy & Data Handling (Privacy Act 1988)

We collect and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Lawful bases: contract performance, legitimate interests, and consent where required.
Types collected: contact details, billing information, project data, and technical logs required to provide services.
Retention: data retained only as long as necessary for the purpose and as required by law.
Cross-border disclosures: we may disclose data to trusted service providers overseas; safeguards and contractual protections are used.

3. Data Breach & Notification

In the event of an eligible data breach we will follow the Notifiable Data Breaches (NDB) scheme and notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required.

Immediate actions

Contain the incident.
Assess likelihood of serious harm.
Notify OAIC and affected individuals if required.

4. Liability, Warranties & Intellectual Property

Below are key legal positions. The accordion contains full clause summaries.

We warrant services will be provided with reasonable care and skill. Specific SLA terms are set in contracts. Exclusions apply for third-party products and force majeure.

Except for non-excludable statutory rights under Australian Consumer Law, our liability for direct loss is limited to the fees paid for the relevant services in the 12 months prior to the claim. We are not liable for indirect or consequential loss.

Pre-existing IP remains the owner's. On payment in full, we grant customers a licence to use deliverables as specified in the agreement. Open-source components are governed by their respective licences.

5. Dispute Resolution & Governing Law

We aim to resolve disputes promptly and amicably. This section summarises our internal escalation and external options under Australian jurisdiction.

Step	Action
1	Notify account manager; attempt resolution within 14 days.
2	If unresolved, escalate to Director for mediation within 30 days.
3	Subject to agreement, formal mediation or arbitration in Victoria, Australia.

Governing law: Laws of Victoria, Australia. Parties submit to the non-exclusive jurisdiction of courts of Victoria and the Commonwealth of Australia.

6. Complaints & OAIC Contact

If you have a privacy complaint, contact our Data Officer. If unsatisfied, you may make a complaint to the Office of the Australian Information Commissioner (OAIC).

Data Officer: privacy@dorquiva.vip
Telephone: +61 473 285 941
OAIC: https://www.oaic.gov.au/ (external guidance and complaint forms)

This page provides a summary only. The binding legal terms are in signed agreements and our full Privacy Policy at privacy.html.

View Terms Privacy Details Contact Data Officer